Refund & exchange policy
Every Shirt Brain item is printed to order, just for you. We want you to love what you get, and if something isn't right, we want to hear about it. Here's how returns, exchanges and refunds work.
Something wrong? We'll make it right
If we made a mistake, you won't pay to fix it. That covers:
Contact us within 14 days of delivery and send a photo of the problem. We'll reprint the item, or refund it, including what you paid for shipping. If we need the item back, we'll tell you, and we'll cover the cost.
-
A misprint, such as a smudged, crooked or incomplete print
-
An item that arrives damaged
-
An item that doesn't match your approved proof or the product page you ordered from
Wrong size on a shop design?
It happens. For our ready-made shop designs (the shirts you can order one at a time, like Rainbow Lungs), you get one free size exchange per shirt.
- Contact us within 14 days of delivery.
- The item needs to be unworn and unwashed.
- Exchanges are for a different size of the same shirt (not a different color or design).
You mail the shirt back to us, and we'll send you the address. Once it arrives, we print your new size and ship it to you at no charge. Since it's printed to order, please allow our usual production time.
Not sure which size to pick in the first place? Ask us before you order, and we'll help.
Custom & group orders
Custom orders, including group orders and group store orders, are printed exactly to the proof you approve. Nothing prints until you say yes, so the proof is your chance to check everything.
Once printing starts, the sizes, spelling, colors and quantities on your approved proof are final, and we can't exchange or return those items. Of course, if we made a mistake and something doesn't match your proof, see "Something wrong? We'll make it right" above.
A few tips before you approve:
- Check every name and every word on the proof, letter by letter.
- Confirm sizes with everyone in your group. If you're unsure about fit, ask us for the shirt's measurements.
- Not sure about a color, a quantity or anything else? Ask us before you approve. We're happy to help.
Why we can't take returns for a change of mind
Because each shirt is printed just for you, we can't restock it or sell it to someone else. That's why we can't accept returns or refunds for a change of mind on printed items. The size exchange on ready-made shop designs and our promise to fix our own mistakes still apply.
How refunds work
-
Approved refunds go back to your original payment method.
-
We usually issue a refund within 3 business days after we approve it, or after we receive a returned item.
-
Your bank or card company may then take about 5 to 10 business days to show it on your account.
How to start an exchange or report a problem
Email sales@shirtbrain.com or call (727) 663-9009 within 14 days of delivery.
Tell us your name and order number.
Tell us what's wrong, or which size you'd like instead.
If something is wrong with the print or the item, include a photo.
We'll reply with the next steps, including where to send the item if we need it back.
How to reach us
Questions about an order, a proof or sizing? We're glad to help before or after you order.
- Email: sales@shirtbrain.com
- Phone: (727) 663-9009